iPhone 6s Program for Unexpected Shutdown Issues

Apple has determined that a very small number of iPhone 6s devices may unexpectedly shut down. This is not a safety issue and only affects devices within a limited serial number range that were manufactured between September and October 2015.

If you have experienced this issue, please visit an Apple Retail Store or an Apple Authorized Service Provider and have your device's serial number checked to confirm eligibility for a battery replacement, free of charge.

Replacement Process

Choose one of the service options below to have your battery replaced. Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order.

Please call your service provider to confirm that battery replacement service is available on the day you visit them.

Apple Authorized Service Provider - Find one here.
Apple Retail Store - Make an appointment here.
Apple Technical Support - Contact us.

Note: Wireless carrier partners are not participating in this program.

To prepare your iPhone 6s for the battery replacement process, please follow the steps below:

Back up your data to iTunes or iCloud.
Turn off Find my iPhone
Erase data and settings in Settings > General > Reset > Erase all Content and Settings

Note: If your iPhone 6s has any damage such as a cracked screen which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.