Microsoft: We’re sorry for ‘less-than-perfect’ Surface experience

Microsoft has issued an apology to customers who have had a “less-than-perfect experience” since adopting one of its new Surface products. The company also says more updates are coming to fix issues with the Surface Book and Surface Pro 4.

Since these two machines made their official debuts in late October, they’ve been plagued by a number of nasty software bugs, causing flickering screens and poor performance. Microsoft has already fixed some of these, and it promises it is “working to issue additional updates and fixes as soon as possible.”

The company has also published an apology on its Microsoft Community forum. “For those of you who’ve had a less-than-perfect experience, we’re sorry for any frustration this has caused,” the post reads.

“Please know that we’re reading your comments and hearing you loud and clear. Your input is incredibly valuable in helping us address your questions with timely updates and fixes. Since launch, we have aggressively pursued the most pressing feedback.”

Microsoft recommends that you keep an eye on its support page to ensure you get the latest Surface updates as soon as they’re available.

Despite these issues, Microsoft’s new Surface devices has been fairly well-received since they went on sale, with mostly glowing reviews for both devices; they’re two of the most exciting 2-in-1 devices available today for Windows 10 users.

We're sorry for 'less-than-perfect' Surface experience

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Microsoft says it is continuing to work on fixes for issues experienced by early Surface Book and Surface Pro 4 adopters.

"For those of you who've had a less-than-perfect experience, we're sorry for any frustration this has caused". If you have an older device that you want to trade in then Microsoft is willing to offer you a discount between $100-$700 on a brand new Surface Pro 4, which is a very significant offer considering the price of the tablet.

The company was able to patch up most of the issues reported after market release, although some have persisted. An engineering team has been assigned to get updates out as quickly as possible.

According to Business Insider, some of the main problems that started the issues surrounding the Surface line include flickering screens and the inability of the device to go on sleep mode. Sadly, those taking the plunge have been reporting a range of issues with both the Surface Book and Surface Pro 4, ranging from problems with the display driver through to poor battery life and a massive power drain when the devices should be sleeping. Apparently, the competition on the sales of tablet devices has been the trend as the previous year recorded a staggering amount of $145 million and this year, it has reached to $205 million in revenue.

Unveiled by the software giant back in October, this latest generation of Surface products is the company's most ambitious yet. The holiday season will also affect the number of units sold for the giant company.

But the quarter is not yet over, and Apple looks to counter with the release of the iPad Pro.

As a result, if you want to buy a Surface Pro 3 at the lowest price ever in the United Kingdom, you should really hurry up, not only because the offer could expire anytime soon but also because some models are already out of stock, so it's clear that demand is very high right now.