蘋果召回有問題的2012年版MacBook Air 64GB與128GB固態硬碟

蘋果召回有問題的MacBook Air固態硬碟

蘋果於本周四(10/17)釋出2012年版的MacBook Air韌體更新,以解決其固態硬碟(flash storage drive)可能會遺失資料的問題,若更新韌體仍無法解決,蘋果則將免費替換MacBook Air中的硬碟。 

根據蘋果的說明,出現問題的是去年推出的MacBook Air所使用的64GB與128GB的固態硬碟,這批產品在市場上銷售的時間為去年6月到今年6月,要判斷用戶的固態硬碟是否受到影響可先安裝MacBook Air Flash Storage Firmware Update 1.1,該更新會測試用戶的硬體,若無法簡單利用韌體更新修補便會連結至置換網頁。 

蘋果亦建議當用戶發現自己的MacBook Air使用了可能故障的硬碟後,不要再安裝任何的作業系統更新或程式,並立即備份硬碟上的資料。MacBook Air用戶可透過當地經蘋果授權的經銷商替換硬碟。


MacBook Air 快閃儲存磁碟機更換方案

Apple 發現,前一代 MacBook Air 系統所採用的某些 64GB 和 128GB 快閃儲存磁碟機可能會故障。這些系統是在 2012 年 6 月至 2013 年 6 月期間售出。

Apple 或 Apple 授權維修中心(AASP)將免費維修或更換受到影響的快閃儲存磁碟機。

如果您是在執行了韌體更新後看到本網頁,請跳至「更換程序」一節瞭解後續步驟。

若要確認您的磁碟機是否受到影響,請前往 Mac App Store,按一下「更新」,然後選擇「MacBook Air 快閃儲存裝置韌體更新 1.1」。此韌體更新將會測試磁碟機,確認它是否受到影響。如有需要,系統會將您重新導向回到本網頁來進行後續步驟。

重要事項:如果您的磁碟機受到影響,強烈建議您不要安裝任何作業系統更新或新的應用程式。另外也建議您定期備份資料,直到將 MacBook Air 送修為止。進一步瞭解備份選項

更換程序

如果您的 MacBook Air 裝有受到影響的快閃磁碟機,請聯絡以下其中一個 Apple 服務提供者來預約時間,以判斷磁碟機是否可以維修或需要更換:

  • Apple 授權維修中心 - 在這裡尋找維修中心。
  • Apple 技術支援 - 與我們聯絡瞭解當地的服務選項。

將 MacBook Air 送修之前,請備份您的資料。進一步瞭解備份選項

其他資訊

您可以前往 Mac App Store,重新安裝產品所搭載的作業系統版本。任何其他應用程式或其他資料則應從更換磁碟機之前所建立的備份回復。

如果您已付費維修或更換硬碟,但認為是此問題所造成,請聯絡 Apple 安排退費事宜。

這項全球性 Apple 方案並不會延長 MacBook Air 的標準保固期。

本方案涵蓋電腦首次零售之後三年期間受影響的 MacBook Air。Apple 將繼續評估維修資料,並視需要提供本方案的進一步最新消息。

MacBook Air Flash Storage Drive Replacement Program

Apple has determined that certain 64GB and 128GB flash storage drives used in the previous generation of MacBook Air systems may fail. These systems were sold between June 2012 through June 2013.

Apple or an Apple Authorized Service Provider (AASP) will replace affected flash storage drives, free of charge.

If you ran a firmware update and were directed to this web page, skip to Replacement Process section for next steps.

To see if your drive may be affected, go to the Mac App Store, click on Updates and choose the MacBook Air Flash Storage Firmware Update 1.1. The firmware update will test your drive to see if it is affected. You will be directed back to this page for next steps if needed.

IMPORTANT: If your drive is affected, we strongly recommend that you do not install any operating system updates or new applications. We also recommend backing up your data on a regular basis until you receive a replacement drive.Learn more about backup options

Replacement Process

If your MacBook Air has an affected flash drive, please contact one of the Apple service providers below to schedule an appointment to get your drive replaced:

  • Apple Authorized Service Provider - Find one here.
  • Apple Technical Support - Contact us for local service options.

Before you bring your MacBook Air in for service, please back up your data. Learn more about backup options.

Additional Information

You will be able to reinstall the operating system version that shipped with your product by going to the Mac App Store. Any other applications or other data should be restored from the back up that you made before the replacement.

If you believe you have paid for a repair or replacement due to this issue, contact Apple regarding a refund.

This worldwide Apple program does not extend the standard warranty coverage of the MacBook Air.

The program covers affected MacBook Air for three years after the first retail sale of the unit. Apple will continue to evaluate service data and will provide further updates to this program as needed.


不知道2012年版的MacBook Air內藏的64GB與128GB的SSD記憶卡(不是使用2.5吋的SSD硬碟)是誰製造的?該不會又是三爽製吧?

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